Frequently Asked Questions
We accept card payments (Credit/Debit/Mada) and Cash on Delivery (COD).
A fee of 10 SAR applies to COD orders.
No, we only ship locally. For international orders, please visit the Sunglass Hut website for your country.
Shipping times vary depending on your location. Standard shipping typically takes 2–3 business days.
Yes. Once your order is shipped, you will receive a tracking number via email.
We offer free returns and exchanges on eligible items. Returned products must be unused, undamaged, and in their original packaging. All returns are inspected, and our team’s decision is final.
To arrange a home pickup, please contact us via our website chat widget or message us on WhatsApp here. Simply place the item in its original box along with the order receipt. Once requested, our courier will contact you within 24–48 hours to schedule your collection.
Place the item in its original box along with the order receipt. Our courier will contact you within 24–48 hours to schedule collection.
Refunds:
Prepaid orders are refunded to the original payment method (bank processing times may apply).
COD orders are refunded as a voucher for future use.
Returning Multiple Orders?
Please process each order separately. If you intend to return items from different orders, contact our customer service team before shipping.
Note: Returns sent without our specific arrangement or combined into one package without authorization will be at your own expense.
Return window: All returns are accepted within 30 days from the date of purchase.
Items purchased from sa.sunglasshut.com can only be exchanged in-store if they are in original condition. The value of the new item must be equal to or higher than the returned item. Otherwise, please request a return and purchase the new item separately.
Orders can be cancelled before shipping. Contact us as soon as possible to cancel.
Damaged Item? We’re here to help.
Please contact our support team with photos of the damage so we can arrange a replacement for you. Alternatively, feel free to visit any Sunglass Hut store for an immediate exchange or assistance.
Yes! Sign up for our newsletter to stay updated on the latest promotions.
Yes. We use SSL encryption to protect your data and take steps to ensure that third-party partners safeguard your information.
All prices displayed include taxes, which will also be shown on the order confirmation page.
For immediate assistance, reach out via our homepage chat widget or message us on WhatsApp. We’re here to help
Yes, contact our customer service team with your updated address.
If your order is lost or delayed, contact our support team for assistance.
Only one discount code can be applied per order.
Received the wrong item? We’ll make it right. Please contact us with your order details, and we will promptly ship the correct item to you. Alternatively, you can visit any Sunglass Hut store for an immediate exchange.
You will receive an order confirmation email after checkout.
Yes, you can check out as a guest. We want to make the process as quick and easy as possible for you!
After placing your order, you will receive a confirmation email. Once your order is shipped, you will receive another email with tracking details. Contact customer service if you have any concerns.
Free standard delivery is available for all orders.